Support updates
Network Issue 19th November 2024
Update 8:11am – ELH15 is now operational. Update 7:35am – ELH1 and ELH13 are now operational. 4:40am – From approx 4:30am on Nov 19th 2024, until approx 7am, we experienced an intermittent issue with network connectivity affecting 10 servers. We have resolved the issues by 7am, but 3 servers , ELH1 , ELH13 & ELH15…
Server Maintenance MX8.elivescanned.net
4th Nov 2024 We have performed an unscheduled essential update to Spam Scanning server mx8.elivescanned.net today due to an issue that arose early this morning. There was no loss in email delivery, but if you notice any issue, please open a ticket and we will look into it.
Server Scheduled Maintenance September 2024
As part of our ongoing Server Maintenance, the following is a list that we have scheduled for important updates on servers in our network, for security and/or performance improvements. You can check what server your hosting subscription is on by logging into your Plesk Control Panel and viewing the IP address on your hosting setup….
Submit a Ticket
Submit a ticket on our system with details of your problem and we will get back to you ASAP.
Email Support
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Elive Support
At Elive™, we aim to provide top level support for you and your business.
We have a number of options available to you, to help solve your issues, when you run into difficulties.
Our Knowledge base offers many FAQ’s, documents and how-tos that you can search for first to find answers. Should you still need assistance, use one of the above to contact our Support Team directly.
Support Contracts
We offer a number of support contracts for different services. These contracts give you priority support, and guaranteed response times. For information on Support Contracts relating to Servers, Office 365 or WordPress, please Contact Us today to discuss your requirements
Abuse
To report any abuse complaints, please email abuse@elive.net. Please include any relevant information such as:
- The offending IP address and destination IP address
- Any URL’s involved
- The date and time of the abuse detected
- Any log entries available that will assist us
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