Support
Server Scheduled Maintenance December 2024
As part of our ongoing Server Maintenance, the following is a list that we have scheduled for important updates on servers in our network, for security and/or performance improvements. You can check what server your hosting subscription is on by logging into your Plesk Control Panel and viewing the IP address on your hosting setup,…
Read MoreLaunch of WHMCS-PH Registrar Module
We are delighted to announce the launch of a new software module from Elive™ today. The WHMCS-PH Registrar module is perfect for any .ph Domain Registrars that use WHMCS and wants to seamlessly integrate it to the dotPH API system. Click here for more details on the product or to place an order. And better…
Read MoreNetwork Issue 19th November 2024
Update 8:11am – ELH15 is now operational. Update 7:35am – ELH1 and ELH13 are now operational. 4:40am – From approx 4:30am on Nov 19th 2024, until approx 7am, we experienced an intermittent issue with network connectivity affecting 10 servers. We have resolved the issues by 7am, but 3 servers , ELH1 , ELH13 & ELH15…
Read MoreServer Maintenance MX8.elivescanned.net
4th Nov 2024 We have performed an unscheduled essential update to Spam Scanning server mx8.elivescanned.net today due to an issue that arose early this morning. There was no loss in email delivery, but if you notice any issue, please open a ticket and we will look into it.
Read MoreServer Scheduled Maintenance September 2024
As part of our ongoing Server Maintenance, the following is a list that we have scheduled for important updates on servers in our network, for security and/or performance improvements. You can check what server your hosting subscription is on by logging into your Plesk Control Panel and viewing the IP address on your hosting setup.…
Read MoreNetwork issue on May 27th
From approx 4pm on May 27th 2024, until approx 6pm, we experienced an intermittent issue with network connectivity. This was discovered to by an issue with routing on our Firewall, and it is currently operating on secondary setup until the problem is identified on the primary setup and resolved. As there may be lingering issues…
Read MoreEmail from Microsoft re: Your granular admin relationship
If you received an email from Microsoft recently stating “Your Granular admin relationship with elive.net expires soon” , you do not need to worry. Microsoft introduced a new system last year that allows increased levels of security around access to your Office 365 services. As part of this E-Live, as your licence provider, would have…
Read MoreResolved: Issue with Certain Virtual Servers
26th March 2024: Incident Report UpdateWe experienced an issue with our VPS Cluster early Saturday morning. An issue with a configuration corruption caused a problem with nodes, resulting in some customers’ VPS’s going offline, but were not able to run from another node. To resolve this, we had to isolate the affected nodes to run…
Read MoreResolved: Dropsuite Backup Failed issue
Between Saturday the 3rd Feb and Monday 5th Feb 2024, you may have received an email regarding a failed Dropsuite backup. This was due to an error in an upgrade to our network firewall protection that blocked some connections for a small number of users. The issue was resolved on Monday the 5th Feb at…
Read MoreUpcoming Server Scheduled Maintenance
As part of our ongoing Server Maintenance, the following is a list of dates and times that we have scheduled for important updates on servers in our network, for security and/or performance improvements. **NOTE: Times are subject to change, so ensure to check back regularly. You can check what server your hosting subscription is on…
Read More