Support
HeartBleed – OpenSSL Issue
There has been a lot of media coverage of the HeartBleed issue in the last week. We have received many questions about this, so we want to try explain the issue and how it works in plain English. Essentially, this issue relies on a very old and well used scam. Think of it in the…
Read MoreChristmas Break
Elive will close on the 20th December for Christmas, returning the 6th January 2014. During this time, our technicians will be on call for support. You can email support@elive.net or open ticket through our Support Section. You can also Tweet @eliveirl and we will get back to you shortly. We would like to thank all our customers for…
Read MoreServer Issue ELH8
Update 28th Nov 5pm : All customers sites are restored now and operational. Should you notice any issue with your site or emails, please open a ticket with us. We may have to manually copy some files from the old server as there were some corruption issues with the migration. We apologise for any inconvenience…
Read MoreServer issue ELH3 (91.223.9.50)
11.50: Update: The server is back functioning as normal now 11:05: We are aware of an issue with one of our hosting servers ELH3 at the moment and are working to restore functionality.
Read MoreJoomla Site slow after upgrade?
Is your Joomla powered website running slow? Maybe you just upgraded from v1.5 to 2.5? Good news is that there is most likely a fix for this. The issue lies in the “Assets” table of your mysql installation that needs to be repaired, and there is a script available to do this at : https://github.com/ikajaste/Joomla-2.5-Asset-Weaver Many…
Read MoreBlock attacks on WordPress using iptables
Over the last few months, there has been a sustained attack on all WordPress powered sites across the world. While WordPress is very powerful and one of the best CMS systems available, its popularity also makes it an easy target for hackers. Rather than find exploits in the code, the current attack simply tries to…
Read MoreELH5 Server Issue
An issue this morning with Server ELH5, 91.223.9.40, is no resolved. Some users may have had issues retrieving emails or viewing their website in the past 2 hours. This has been fully resolved now. Apologies for the inconvenience. Elive Support
Read MoreWordPress Attack
We have become aware of a very large distributed attack on WordPress site across the internet. It would appear that automated scripts on infected computers are checking sites randomly to see if they have a wp-login.php file (the access file to the backend of WordPress). If this file is found, then the site is attacked…
Read MoreServer ELH11 Offline
18:02 Server ELH11 (IP 91.223.9.20) is currently offline due to a power supply failure. New PSU is being fitted. Estimated downtime is 5 mins. Update 18:14: Server is back online now.
Read MoreIssues emailing Hotmail Users
We have had a number of reports of problems sending to email to users with @hotmail.com email addresses. Email are not being recived or being bounced back to the sender. The issue seems to relate to Hotmail updating Blacklists to include a number of Broadband providers IP ranges. You will need to report this issue…
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