Support
Server Issue ELH3
We are currently investigating an issue with server ELH3 ( 91.223.9.50) We will update this as soon as we have more information.
Read MoreWordPress Brute Force Attacks
To help safeguard our clients websites against the ongoing attacks on WordPress websites, we have take extra measures to block access to requests for the default WordPress login page , wp-login.php, on our hosting servers. Should you have trouble accessing your WordPress Administration area, please check your current IP address by going to our Support…
Read MoreServer Issue MSSQL 91.223.9.60
6:45 am : We are aware of an issue with one of our MS-SQL servers this morning. We are investigating and working to restore services. 13:30 : This issue has been resolved now. A SAS controller card had failed and needed to be replaced
Read MoreWordPress XSS Issue
A major issue has been discovered within WordPress and how comments are processed, that can leave your site open to being hacked. For example, if a malicious comment is left and and administrator views it to approve it, it can allow a hacker remote access to your WordPress site. We recommend you disable the ability…
Read MoreScheduled Maintenance Notice
There will be a maintenance upgrade on a switch in the datacenter on Thursday April 2nd between 4am and 4:30am GMT. The upgrade will take about 4 minutes and will affect most customers.
Read MoreDNS Issue
Update 10th March : Most clients are back to normal now, but we still have reports of certain clients having some DNS lookups fail. We are manually resolving these. Please open a support ticket with us and let us know the error you are receiving and we will suggest a solution Update 14:55 : DNS…
Read MoreServer Issue ELH3
19:30 : Server is back online again now. 19.25 : We are aware of an issue with server ELH3 91.223.9.50 at the moment and are investigating it
Read MoreServer Issue ELH12
We are aware of an issue with server ELH12 and are investigating
Read MoreIssue with Server ELH5
26-Nov-2014 23.30 : We are investigating an issue on server ELH5 (91.223.9.40) following an upgrade to PHP. Expect resolution soon Update 12:10 – Sites are running now again and we are checking all hosting accounts to ensure operation Update 01:20 – All sites checked are completed now.
Read MoreServer Issue ELH4 (91.223.9.100)
We are aware of an issue accessing server ELH4 and are working to resolve it. Normal service will resume shortly
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